Terms of Service

Eligibility

You must be at least 18 years old and authorised to act on behalf of your organisation to use HELM.

Platform Access

HELM provides AI-assisted operational coordination and workflow support tools for businesses.

Access to features may vary depending on subscription tier, product availability, beta access, or service status. We may update, modify, or discontinue features from time to time.

User Responsibilities

Users are responsible for:

• Maintaining account security
• Protecting login credentials
• Ensuring lawful use of the platform
• Reviewing AI-generated outputs before use
• Managing access permissions within their organisation

Users remain responsible for business decisions and operational actions taken using HELM.

Platform Status

HELM is currently in an early-access and evolving product stage.

Certain capabilities may still be in development and platform functionality may change over time.

Acceptable Use

Users may not use HELM to:

• Generate unlawful, misleading, harmful, abusive, or fraudulent content
• Conduct spam or unauthorised outreach
• Impersonate individuals or organisations
• Attempt to bypass security protections or compromise system security
• Upload malicious code, malware, or other harmful content
• Infringe intellectual property rights
• Use the platform in ways that violate applicable laws or regulations
• Abuse or disrupt services

We reserve the right to suspend or terminate accounts that violate these Terms.

Third-Party Integrations

HELM lets you connect third-party accounts, including Facebook, Instagram, and LinkedIn, to publish content and view performance from within the platform.

When you connect a third-party account, you remain responsible for complying with that platform’s own terms and policies, and you authorise HELM to access and use that account only as needed to provide the features you request. HELM’s access to and use of information from these platforms is subject to their respective terms and policies, and a platform may change, limit, or revoke access at any time.

AI-Generated Outputs

HELM may generate content, workflows, recommendations, summaries, or operational suggestions using AI systems.

AI-generated outputs may contain inaccuracies or incomplete information. HELM does not guarantee the accuracy, reliability, or suitability of outputs for any specific purpose. Users are responsible for reviewing outputs before relying on them.

HELM should not be used as a substitute for professional legal, financial, compliance, medical, employment, accounting, or regulatory advice.

Where publishing, workflow automation, or outbound communication features are used, users remain responsible for reviewing outputs, ensuring compliance with applicable laws, and managing oversight settings appropriately.

Intellectual Property

HELM, including its software, branding, systems, and underlying technology, remains the property of NedTech.ai Ltd.

Users retain ownership of content, business information, uploaded files, prompts, documents, workflows, communications, and operational data uploaded or connected to the platform.

Users grant NedTech.ai a limited licence to process and use uploaded information solely for the purpose of operating, securing, supporting, and improving HELM services.

Data received from connected social media accounts (“Platform Data”) is governed by our Privacy Policy. It is processed solely to deliver the features you request and is not used to train or improve generalised artificial intelligence models.

Subscription and Billing

Paid services may be provided on a subscription basis.

Pricing, billing frequency, and plan details will be presented at the point of purchase.

Unless otherwise stated:

• Subscription fees are non-refundable
• Users may cancel future renewals at any time
• Access may continue until the end of the billing period

Service Availability

We aim to provide reliable platform availability but do not guarantee uninterrupted access.

Maintenance, updates, outages, or third-party service issues may affect availability from time to time.

Limitation of Liability

To the maximum extent permitted by law, NedTech.ai Ltd shall not be liable for:

• Indirect or consequential losses
• Loss of profits or revenue
• Business interruption
• Loss of data
• Decisions made using AI-generated outputs
• Reliance on platform-generated recommendations

HELM is provided on an “as available” basis.

Termination

We may suspend or terminate access if:

• These Terms are violated
• Use creates legal or security risk
• Payment obligations are not met

Users may stop using HELM at any time.

Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For questions regarding these Terms, please contact NedTech.ai Ltd at [email protected].